99.99% Uptime! Remsys Takes Managed Technical services to the next level


TL; DR: Remsys has supplied high quality managed technical services for more than a decade, with a team of in moderation-selected experts. providing services that range from technical support and excessive-availability/high-load resolution implementation, to infrastructure administration and server administration, they can lend a hand any company overcome technical or reinforce-associated challenges. As someone who has dealt with support and infrastructure nightmares from working within the website hosting industry, I used to be excited to hear about the stellar managed services that Remsys deals. i wanted to seek out out more about Remsys, and that i had the great opportunity to conduct a Skype interview with the general supervisor of Remsys, Constantin Garcev, who joined the company in 2005. he’s answerable for the operations of the corporate, and is the eyes and ears chargeable for retaining the team on the reducing fringe of managed services and products. the necessity for toughen and Infrastructure Outsourcing at the present time, many companies battle with the strengthen aspect of trade, as well as the tedious work that goes into planning and deploying infrastructure. protecting these costs low, whereas also offering nice toughen and reliability for products, may also be extremely tough. give a boost to and infrastructure costs can easily skyrocket over time as demand for a provider grows. In numerous cases, attaining out to long-time consultants in these fields — consultants who have relatively perfected the method alongside the way — can keep a number of complications and money. How Remsys received started With Managed services Having been based in 2004, Remsys started out by way of offering technical support for a number of small hosting firms that each and every had several servers in need of administration. Then the founder of Remsys, Grigore Raileanu, discovered and partnered with some other massive, US-based totally website hosting company. This helped Remsys propel their boom, and begin to diversify their technical provider choices. Remsys provides improve for a wide range of businesses, together with those related to web hosting, file web hosting and file sharing, IPTV, VoIP, and other internet services and products. CloudLinux is a big client of Remsys. One massive consumer Remsys provides dedicated improve for is CloudLinux, a company that builds device designed to lend a hand shared server environments stay steady and steady. CloudLinux is used by greater than 2,000 web hosting companies on greater than 25,000 servers in more than a hundred datacenters, so that you can imagine the toughen load required. Remsys additionally supports the most important host in Kazakhstan, some huge European IPTV companies, and large file hosting companies in Russia. Remsys has a very large and numerous shopper base, together with a number of US-based totally internet hosting companies. Infrastructure administration Doesn’t must be a Headache Remsys has developed an internal instrument, their Infrastructure administration Platform (IMP), designed to lend a hand automate the configuration and administration of infrastructure. The Remsys Infrastructure management Platform (IMP) helps with deploying and sustaining your infrastructure. “It doesn’t subject how giant their infrastructure is — they are able to take care of a thousand servers as one,” Garcev said. not just a useful resource for direct reinforce, Remsys additionally empowers clients to be aware their own infrastructure, so they can manage aspects of it themselves when they deem it applicable. The Remsys workforce works with purchasers in accordance with their infrastructure and industry desires, so if a shopper is on a decent price range, and uptime isn’t mission important, Remsys can plan a smaller-scale deployment for them. If any person needs one hundred pc uptime and may’t afford any downtime, Remsys can develop a higher deployment variation, together with redundancy and fault tolerance in the plan. Remsys plans and deploys to present infrastructures, creating everything from scratch, if that’s what the client needs and wants. The professional enhance group in the back of Remsys Remsys is staffed with about 60 staff, 45 of which being engineers, all of which are full-time, as a result of they don’t hire contractors or temporary workers. This helps be certain their shoppers are working with essentially the most dedicated and brightest individuals who really be aware the expertise they’re working with and want to see their shoppers succeed. Constantin Garcev (right) and a fellow co-employee represented Remsys at HostingCon 2014 in Miami, Florida. The Remsys workforce is basically located in eastern Europe in the u . s . a . of Moldova, but the Remsys staff also has faraway workers from places all over the world, comparable to Thailand, Serbia, and the usa. An independent fortify Workflow will get Work performed The reinforce structure of Remsys is constructed across the wants of their shoppers, who predict around-the-clock availability. “we are working 24/7. we are trying to construct make stronger itself to be as independent as possible. we’ve got built a special device that arranges all tickets in keeping with totally different standards and creates a selected list of tickets to be processed,” Garcev said. He explained that the urgency of a ticket is classed. within the case of a high-precedence ticket, such as a service being down, the ticket is marked as “very important” and pushed out to the engineers speedy for swift decision. other non-essential tickets are positioned into a chief ticket queue that all the engineers work via one at a time. With an ideal ticketing system, dedicated Remsys engineers can begin solving new concerns fast. Remsys also have managers who assist in sure circumstances when wanted, however they don’t interfere and are simply there to reinforce the engineers. Remsys additionally has lengthy-term projects that need to be tracked over time, so the staff has day by day meetings to maintain all the engineers and executives on the same page. “It’s something close to SCRUM, but in machine engineering,” Garcev mentioned. Remsys helps a variety of widespread applied sciences Being in the webhosting business for a long time, Remsys could be very familiar with the depended on technologies that almost all corporations want to hire. When taking a look at including reinforce for a new expertise they haven’t had a variety of expertise coping with, Remsys likes to take their time adapting their staff to verify among the finest high quality in all of the fortify services and products they provide. Remsys is upfront with purchasers about any additional time that could be important for a venture making use of new technology they haven’t prior to now labored with extensively. as an instance, several clients recently needed to utilize BigData and Hadoop for his or her initiatives, so the Remsys engineers spent the time necessary to learn one of the best practices when dealing with this kind of expertise. Planning and providing high-Availability options Remsys works intently with their client’s needs when designing and implementing options for high-availability. One example Garcev talked about was a consumer that started off best needing one or two servers for a file hosting carrier, however that undertaking has now scaled to a couple hundred servers managed through Remsys. When uptime is important and downtime isn’t applicable, Remsys employs their high-availability solutions for his or her clients. the everyday time period for a high-availability device is between one and three months, in spite of everything the design, implementation, and rigorous trying out, but the time keen on a venture may be very based upon that exact client’s desires and level of involvement. final thoughts I really delight in Constantin Garcev taking the time to tell me extra about Remsys. It seems like Remsys may be very passionate about providing high quality support and helping with just about any technical challenge of the brand new age. should you happen to be overwhelmed with the aid of your current reinforce or infrastructure needs, you must unquestionably investigate cross-check Remsys. the extent of knowledgeable reinforce and planning the Remsys crew can present would unquestionably assist any firm that needs to get on prime of their strengthen calls for or requires assist with infrastructure planning and deployment.


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