Media Temple’s customer-Centric focus Shines thru on Evolution of AWS-Powered, endeavor-Grade WordPress webhosting


TL; DR: We’re long-time enthusiasts of Media Temple at HostingAdvice, and with a number of MT clients on our team, we will vouch for their prime-notch reliability and award-successful customer support. The workforce has constantly confirmed persons are their precedence with their devoted account administration program, mt (One); their well-identified managed VPS carrier, DV; and naturally, the Grid — they usually’ve performed it again. Get the newest MT update: a managed endeavor WordPress resolution powered via the AWS Cloud that gives the level of scalability, reliability, and security that enormous firms need to be sure that their sites stay working smoothly whereas they deal with everyday business. inShare 32 developers are no strangers to the revision course of. image it: proposal hits you in the type of a new mission thought or replace, you begin structuring it out, and sooner than you realize it, you’re elbow-deep in what may be the most smartly-equipped, gorgeous code you’ve ever written. It’s a undertaking you’re happy with, one with a view to help individuals, or make you money, or all the above. You’re pumped to put up that pull request. Then it’s time for the code assessment — and you understand that your game-changing concept has some hiccups. It’s now not constructed to serve the plenty reasonably like you anticipated, and that’s a setback that can be hard to swallow as a dev when s/he’s tremendous an idea. Even technology powerhouses like Media Temple — the corporate at the back of the market-best Grid shared webhosting and very talked-about managed DV solution — have been there. however to them, setbacks just solidify their basis for bringing feedback-driven products to buyers. for instance, after introducing new managed WordPress webhosting plans in 2015, Media Temple received feedback from undertaking-degree shoppers and businesses. The consensus: most of these corporations’ desires differed from these of medium-sized companies, internet builders, and designers. Senior Director of Communications Pascale Marchand advised us about how Media Temple’s endeavor WordPress used to be born. “In that first 12 months, many of our endeavor shoppers expressed interest in features more intently tailored to their explicit wants on the subject of give a boost to, scale, security, and velocity,” said Pascale Marchand, Senior Director of Communications for Media Temple. “as a result of we’re linked to our shoppers and listen to them continuously, we launched undertaking WordPress, which uniquely combines managed WordPress with high-finish 24/7 beef up, devoted account management, and cloud expertise.” newest WordPress answer Touts AWS Scalability and (mt) One service endeavor WordPress, Media Temple’s new offering for undertaking-grade businesses, leverages the scalability of the AWS Cloud with (mt) One — Media Temple’s devoted account management — and 24/7 fortify. “endeavor WordPress has been very smartly-bought,” Pascale mentioned. “once we launched in may just, the Twittersphere used to be in reality buzzing about it.” here’s a have a look at one of the nice features of  enterprise WordPress: catastrophe-proof uptime with a unique architecture that features no single point of failure and a couple of layers of redundancy to maintain your websites up and running, which is mainly vital for eCommerce sites that handle massive spikes in traffic rapid scaling that gets the job done in seconds instead of minutes World-classification DDoS safety that retains your mission-crucial websites safe (mt) One dedicated account administration offering peace of mind and knowledgeable assistance dedicated cellphone quantity giving you your own line for 24/7 technical toughen from skilled WordPress- and Amazon-certified engineers the process of upgrading to endeavor WordPress features a very arms-on and customised manner by means of the (mt) One crew, which, amongst different services and products, ensures that web pages and apps are running at height efficiency. enterprise WordPress includes (mt) One, a white-glove account management carrier equipped through dedicated personnel. “We guarantee that we go through every doable need businesses may have, and on occasion even issues they hadn’t thought about themselves,” Pascale stated. “So once we’re finished with the sales cycle, they have a superbly custom-made answer. We be sure that we do comprehensive prep sooner than we launch, so it takes a little bit more time to arrange and execute.” The concierge services of (mt) One provide consumers and partners with a devoted account manager, who is aware of their companies inside and out, proactively and reactively managing each problem fast, and even scheduling common industry opinions to discuss upcoming digital desires and potential high-traffic situations. “principally, shoppers get a dedicated hotline that puts them within the entrance of every line,” Pascale said. “They don’t have to wait, they usually get white-glove account management 24/7, which is principally consumer improve on steroids.” Award-profitable customer support is Media Temple’s important focal point greater than half of of Media Temple’s 230 workers work in customer service, which is hardly ever surprising with the company’s mission specializing in bringing their customers peace of mind through offering premium-degree reinforce and options. for those who have been to discuss with Media Temple’s places of work in la, you might find their beef up team sitting within the very middle of the constructing — and that’s no coincidence as the corporate puts customer beef up at the middle of everything they do. “We’re not simply looking to make a record selection of sales,” Pascale said. “It’s about being greater than only a expertise provider. We need to turn out to be an extension of our customers’ companies, and we’re to ensure that we are nurturing those relationships via having their backs 24/7.” Media Temple’s relentless focal point on their shoppers has paid off with some severe hardware. The Stevie Awards, which are the arena’s top customer support awards, has regularly honored Media Temple’s customer reinforce workforce — most recently recognizing them with two prestigious awards in March of 2016. Media Temple’s consumer support team introduced two Stevie Awards to their assortment this year. Media Temple received a Gold Stevie Award because the place of business customer service group of the year within the expertise Industries category. they also earned a Silver Stevie Award in the very best Use of technology in customer service within the pc products and services and computer software category. if truth be told, Media Temple has taken dwelling 10 Stevie Awards in the past 4 years, proving their steadfast commitment to striking clients first. A key part of paying attention to consumers is developing avenues to obtain the kind of remarks you need to stay in contact with their desires. Media Temple was once the primary webhosting company to make use of Twitter as a purchaser improve channel, a super example of the cross-platform customer support they supply. a technique of retaining customers satisfied is proactively snuffing out possible considerations earlier than they change into a problem, and that’s what ended in Media Temple enforcing a malicious program Bounty application. As great as their engineers are at using the latest know-how to supply top rate hosting options, sometimes they don’t catch every malicious program within the machine the primary time around. The bug Bounty application started organically when a technologically inclined person contacted Media Temple through Twitter to record a computer virus. “We appeared into it, and we said, ‘Wow, that’s if truth be told very helpful,’” Pascale said. “We get those messages sometimes from clients who are tech-savvy, and it helps us get bugs fixed in a timely method.” Media Temple determined to start their own version of this system since it was once helping to give a boost to the general user experience and performance of their options. individuals-Centric additionally Applies to Thriving office culture at Media Temple Getting a job at Media Temple involves a protracted interview course of, but through all money owed, it seems neatly definitely worth the effort. whereas going via a couple of interviews herself, Pascale was impressed with the intelligence stage — both intellectually and emotionally — of her future co-staff. After more than three years with the company, Pascale can discuss to Media Temple’s work-exhausting, play-onerous philosophy. “The play laborious section comes after the work onerous phase, but it is most certainly equally important as a result of we all know that chuffed employees help a company be extra productive,” Pascale said. Media Temple has stored their employees thriving with perks like totally stocked kitchens, pool tables, monthly happy hours, and different events. recently, the Media Temple team went to Dodger Stadium for a baseball sport. the corporate also hosts desk tennis tournaments that double as costume events — the place creatives, companions, shoppers, and employees acquire and compete in opposition to every other. whereas their first event used to be in la, they recently expanded the adventure’s attain with the aid of website hosting an adventure in Chicago, and it got here full with a Barack Obama impersonator. Media Temple’s first desk tennis match in Chicago featured a Barack Obama impersonator and numerous enjoyable. Media Temple’s Senior supervisor of affiliate marketing Tammy Porter brought: “i think the fervour of our folks speaks thru so much in everything that we’re doing and is certainly one of core values. Our human tools department being referred to as the employee expertise department and truly emphasizing our work-life balance is truly crucial.” regular Evolution recollects Media Temple’s Beginnings Rolling with the punches of code revisions tends to supply a stronger end consequence, just as customer remarks has led Media Temple to revolutionary concepts that proceed to supply increased reliability to their customers. This regular evolution goes again to Media Temple’s origins. Media Temple Founder Demian Sellfors was working in the ingenious trade and needed an online host who would discuss his language and let him to focus on his work and no longer spend time worrying about his server. Designers and builders have technical desires, however extra importantly, they require the peace of mind to actually be able to dig into their tasks without stressing over IT desires. Demian discovered that no such web hosting company existed, so he started Media Temple in 1998. “We had been created out of necessity, and we saved rising round desires that we felt were not met in the trade,” Pascale said. “Bringing peace of thoughts to our buyers has been our mission due to the fact that day one, and we’ve stored running around that.” As Media Temple celebrates their 18th anniversary in September of 2016, they plan to keep evolving their providing to fulfill their consumers’ desires. meanwhile, we at HostingAdvice can’t wait to peer what this group does subsequent.


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